How to Respond to Positive Reviews?

How to Respond to Positive Reviews?

Most of us are so busy fixing problems and working on getting everything done on the to-do list. And almost every time, we don’t take time to appreciate good things in life. When everything is going well, we often assume that it will stay consistent for the rest of the time, but that’s not true. When there is nothing good in your life, you may realize the importance of appreciating the good. 

Similarly, it works in the business world too. When your business begins to review lots of positive and negative reviews, you might shift your energy to negative ones and try fixing their problems. That results in neglecting the importance of positive reviews or taking them for granted. 

Failing to respond to your happy customers and positive business reviews can decrease their importance. Before you know it, negative reviews and their responses will take over the review section. Now, your other customers will start to notice those feedback and will begin to question your reliability. 

You should remember that it applies to every reviewing site on the internet. Almost every customer visits one of these websites before making a potential purchase to make an informed decision. That’s why every business must respond to positive reviews as quickly as possible to make happy customers feel valued and establish a good relationship with them. 

Likewise, it is also crucial to respond to negative feedback to ensure your customers have a quality experience with your products and services. Here you will find how to respond to positive reviews with examples and get a fair idea of how to engage with your customers. 

Why Should You Reply To Positive Feedback?

 

1# Enhance Your Visibility

When you respond to reviews, it tells search engines that your business likes to engage with the customers and provide them with a better after-sale service. So, it is better to claim your business on various platforms to increase your reach and enable users to leave a review. In addition, it will signal the search engine to prioritize the review submissions and boost your visibility in relevant search results. 

However, you may not see immediate results, but your site will gain organic traffic automatically. You can register on other platforms like Yelp, TrustPilot, and other business reviewing websites as they will ensure that they are finding your business and know where to leave their positive feedback. 

If you find your company’s name, address or any keyword related to your business in the clients’ feedback, you can use them to enhance your reach and make your business visible to potential audiences. Successful businesses often use this tactic to showcase their services as reliable. You can easily optimize your local SEO and improve local search results performance. 

 

2# Makes Customers Feel Valued 

 

Responding to the reviews and feedback helps build a sense of relationship with customers as they feel heard and valued for sharing their genuine opinions. Therefore, you should have the courtesy to reply and at least say thank you for taking out your time to post feedback. It is a common social trait that people love being appreciated and noticed, which helps get more engagement from the customers and promotes others to share their experiences. 

When someone shares positive feedback, it means they like your services and products. That means engaging further with them will help build a solid relationship and could encourage them to share more reviews in the future. 

It is also important to retain them as your customers and attract new ones. You all know that it is quite challenging to retain your existing customers compared to landing new ones. But with a decent and quick response to positive reviews can create a huge impact on retention and make your customers feel valued and wanted. 

 

3# Improve Your Chance To Market Your Business And Gain More Testimonials

An average customer will read at least 10-20 reviews of a particular product before making a potential purchase. That means good reviews have become a means to gain trust among targeted customers. 

So, responding to positive feedback and reviews will help gain exposure and improve the visibility of that statement. Even though customers may share their feedback on a certain social platform, but replying to them will increase their reach among your networks on different platforms. 

However, it is better to take customers’ permission before sharing the feedback on any social media platform regardless of the negative, an amazing review. Even though they will allow you to share the feedback most of the time, it is advised to check.

 

Things To Consider When Responding To Positive Reviews?

 

  • Always Appreciate Your Customers

You should be quick and responsive about thanking your customers for leaving an online review. Conveying what it means to you and your business says a lot about your business quality. So, it is better to appreciate your customers for sharing their experience with the products and services offered by your business. 

Don’t forget to personalize according to each customer. It will make them feel heard and valued and encourage them to share their other reviews when interacting with the business again in the future. 

Appreciating your clients will have a great impact on their lives, and they will become loyal to your customer, which means they will help you understand the actual needs of customers and what they are looking for. That way, you can improve the performance of your business by catering for the individual needs of your customers. 

  • Personalize The Response 

Like responding to negative feedback, you should reply to positive reviews too and remember to personalize them accordingly. You should avoid copying and pasting generic responses as they would feel unwanted responses as customers would see your reviews and may respond to further interaction with your services. 

Pasting a pre-prepared response will affect the customer experience. So, it is better to personalize the response according to each review; it will show that you care and value your customers and respect the valuable time they spend sharing their reviews. That way, you can quickly build a solid relationship as you communicate like a fellow human being instead of a cold-hearted bot. 

  • Don’t Overuse Keywords 

Filling your response with too many keywords can affect your search engine ranking. As discussed above, responding to reviews helps boost your ranking in relevant results, but stuffing the reply with too many keywords will affect the customer experience and reduce your chances of improving SEO ranking. 

You should know that adding too many keywords in response will look unnatural and will affect how you engage with your potential customers. 

  • State The Specific Point From The Review 

If your customers leave feedback about a certain product, you should feel free to share more details about that product and why most people love that particular service. That way, you can add more targeted keywords in the response section and improve its reach to a wider audience. 

Not only will it help you discuss that specific product and service, but it will also enable you to respond efficiently to your customers. However, you should avoid upselling other products and services offered by your business as it will weigh the marketing aspect instead of personalizing the response according to your customer. 

  • The Number Of Responses

Some businesses might want to reply to every customer who left a positive review, while others might stay selective in their response. It is often determined by the circumstances inside your company. 

For instance, if you are new to the business world, then you may want to reply to each reviewer to make them feel valued and convey how much it means to you. However, if you are running a successful business and receiving lots of reviews every month, then you might want to be selective when responding to a certain percentage of reviews. 

  • Provide Value In The Response 

The best thing you can do to improve the customer experience is by adding value to your response. First, you must know that every customer and potential viewer will read your response and learn how you engage with your valuable customers. If you try and offer something valuable in the response, it is a great way to show appreciation, respect, and attachment to your customers. 

This will encourage your customers to try out your services or products again in the future. For instance, you can offer them a money coupon on their next order as thanks or give them a free trial of your services. 

However, it is not necessary to offer something tangible; you can offer a general piece of advice, maybe where you explain how to get the most out of your product. Remember, if you are offering something valuable, then you should be consistent. You are risking the chances of upsetting customers if they find out that others were provided something else. 

 

Final Words

Like responding to negative feedback, you need to personalize the response to the positive ones. Remember, customers are human too, and responding as a fellow will help build long-lasting relationships. 

 

 

Various steps involved in the removal of fake Google reviews!!

Various steps involved in the removal of fake Google reviews!!

Reviews have the power to represent the rating and the image of the platform or a profile to the people. In simple words, it can be said as the evaluation program that gives an overview of the publication, company, service at the online platform such as Google.

But many people used to do negative comments about a forum without using their services, and with help from some software, negative comments are added. If you are a website holder and have a question in your mind that how to remove fake google reviews? You do not have to be anxious because, in this informative data, you get to interact with some steps involved in the separation and evaluation process of the comments and the statements.

There is a diversity of tools available in the market that can select the words and guide them to delete or complain about those fake writings to Google. A negative comment is sufficient to decrease the search ranking of the page, and this will also down the level of traffic that affects the publicity of the page.

Series of the steps that are followed to get rid of negative reviews

There is a series of steps that are mostly chatted in the following section-

  1. Step 01: explore reviews on the Google account

The first thing is that you should know how to check your Google account for statements. After verification of the report by Google, one should remember that a person can access the several options that can be used in editing the statements. To get access, one has to go to business.google.com and sign into the made account by entering the appropriate email and password.

Then the person has to click on the “My accounts” section, and there will be an option named “reviews.” By clicking on this option, a person will be allowed to see the recent and past comments and ratings given for their page. It is the first step in the process of how to delete fake google reviews.

  • Step 02: evaluation of the reviews

Evaluation means the checking of the writings and rating that is given by people. It is one of the essential steps to be followed in the filtration process of negative comments and how to remove fake google reviews? Always remember that the company’s online image is overall dependent on the ratings given by the populace. Moreover, some other companies in the competition use negative tactics like software that produce harmful and threatening notes for the company and down its reputation in the market.

Moreover, this thing also decreases the Google search ranking as the algorithm of Google automatically detects the comments. Doubt like how to remove fake google reviews? This question is always there in the mind of the owner of the website. For this, an evaluation of the ratings plays an important role. A person can set up the system according to the schedule to check and detect the comments and rating at a specific calendar-like weekly, monthly, yearly, and give the insights to the owner.

After getting the statements’ result, a person has to decide which ratings are real and which ratings are the fakest. It is seen that negative comments are identified easily as they make a useless and senseless talk in writing, and company workers can quickly identify such band writing. Moreover, to get a solution on how to remove fake google reviews? They have the power to complain about it to Google, and the higher authority will take legal action and remove such fake things soon and offers the company a well-reputed image in the market.

Most of the time, a cynical and false comment contains many spelling mistakes, unnecessary wrong details about the product, talking about any other website, advertisement of the other item, and many more things. One is advised to complain about it to the most significant search engine in the world if such things are found. And this will help a lot in solving the question like how to remove bad google reviews?

  • Step 03: Respond to the reviews quickly

Remember that a page holder has to respond to the statements as soon as possible. It will help them build their image and help them identify the harmful types of false comments. A dedicated and real comment will reply if they get satisfied with your provided solution, or they will respond again. On the other hand, a nasty comment or software-generated comment will never respond to you back as they are computer-generated. This is also a trick in the identification and filtration of the statements. And this will be the best answer to how to remove fake google reviews?

Moreover, a genuine account or a website holder can generate complain to Google about the false movement of the comments about their page. And one should keep all the work up to do from their side, like replying to the words. It will be suggested that genuine users respond to every type of comment, whether it is a negative one or the real one.

  • Step 04: flag the reviews and report

This step is very significant in how to remove fake google reviews? At the right side of every comment, a person will find a flag icon that can be tapped to mark those words to pay attention in the future if any unusual activity is shown. To comment on the flagging mode, one has to go to Google maps and search their business in the search bar. Open the account of the company and go to the comments section.

And select the comment by tap and holding it for 2 seconds. Then tap the flag icon to mark that comment, or there will be an option named “Flag as inappropriate” after that, one can write to Google along with mentioning the writing words and can ask for legal action against the mischief and offer justice to the page owner by offering it better ranking in the search section. And this is how a person can find an answer of how to remove fake google reviews?

At the upper data, some steps are discussed that can be taken to answer the doubt, like how to remove fake google reviews? And this will help a page owner to achieve more heights in getting a better page ranking.

How to Increase TripAdvisor Reviews

How to Increase TripAdvisor Reviews

How to Increase TripAdvisor Reviews

TripAdvisor is where we go to be praised, criticized and purchased our way through the inhabited world. It’s, at its core a guestbook, a place where people record the highs and lows of their – Holiday Experiences for the benefit of Hotel Proprietors and Future Guests. But, this guestbook lives based on the internet, where its contributors continue swapping advice, memories, and complaints about their journeys long. After their vacations have come to an end.

The internet has been the Primary Research Tool for ‘DIY’ Travel Planning. Customers no longer trust a B-B listing in Isolation, They need important and valuable advice from other travelers before they make a booking themselves.
So, it makes only sense that 81% of travelers think TripAdvisor reviews are very important. Because when the travelers will go to fix their traveling mission, they must visit and justify your reviews about how you are serving the customers actually. And then they will be fixed and committed with you.
Have some strong and easy tricks to make a good review on TripAdvisor. You can follow these tips to Boost your TripAdvisor Rating. All tricks are given below-

● Give Impressive Customer Service-

The most important step to improve your TripAdvisor ratings is to ensure that you are going to provide your guests with an amazing experience.
This doesn’t mean driving them to the sites in your car. But it does mean paying attention to the small details and customizing your all guest experience based on pre-researched preferences.

● Provide A Small Gift On Arrival/Departure-

This technique is very surprising and effective way to make your guest’s feeling like you’re genuinely invested in them. Leaving something, like a bar of small chocolates and a welcome note. A couple of nice bottles of water, Or even a bottle of wine. These will make it appear that you are taking something out of your pocket to enrich their holiday.

● Be Authentic and Genuine-
To make an impression requires something different. Hoteliers need to be honest and to be true to their brand and offer something unique that will stay on guest’s minds hours, and even days, post departure.
You properly know what your brand is and have a clear idea of how You will convey this to your guests.

● Avoid the Negative Reviews-

To avoid the negative reviews, and a blow to your reputation can be achieved by following a few simple steps given below-
1. On arrival, before your guest heads to their room – ask them if there is anything else you can help with to make their stay even better.
2. During their stay, make sure to check in now and then to see if your customers are still enjoying themselves. Make them feel like they can be honest and candid with you about anything that ails them. And if there are issues, do your best to fix them.
3. Admit when you cannot fix the problem and offer them compensation, don’t just give them a promise hoping they will forget.
4. On departure, ask the guests how they enjoyed their time at your B-B. If they have a positive reaction, then follow up with an email asking them to review your property on TripAdvisor.

● Represent Your B&B Truthfully-

There is nothing worse for a guest than showing up at their accommodation – only to find it is completely different from what they were expecting.
Ensure the images on your website or OTAs are a true representation of what your guests will be walking into. This rule is also extended to advertising your facilities. If they are no longer working or are out of order, Exaggerating your distance to the beach, local activities, or any general misleading facts of what your B&B offers.
If your customers feel tricked they will take to the internet to warn future browsers not to make the same mistake.

How to Get More Reviews on Google

How to Get More Reviews on Google

How to Get More Reviews on Google

Google is the number one search engine worldwide because they have developed the nuts to get the best search results. But what most business owners don’t realize is how Google has recently changed its focus to support local businesses.

Google has made local places great in Google Places!

Here’s an example: Before you entered a search term such as “dentist” you would get links to websites and articles about dentists and dentists around the world; Now, when you search for “dentist” on Google, you will get top-rated dentists on your local page who are very relevant to the page and other results such as ads. The important thing is that these local listings are free and are a great tool for Google’s massive exposure.

Why request your free Google Places page?

Every business must take advantage of Google’s new local focus through its free Google Places page claim and optimization. All businesses with an actual physical address are eligible for a Google Places page. This is a web site where you can list information about your business, such as products, address, phone number, website, hours of operation, photos, pictures, special offers and more.

Who can argue with free advertising – especially when it leverages Google’s power and reach?

And yet, a key feature of Google Places is that it allows Google users to evaluate and view your business. This is called a person’s digital word. Each Google Places listing has a section directly below the business information listing these reviews. A typical review has a star rating of 1 to 5 stars, followed by the actual review text.

How to find a listing of your Google Places?

There are two ways to list places. The first way is by using your favorite Google browser and typing your business type, followed by your city and state search engine. This may require a little persistence, as you may click on the “More Results” link at the bottom of the lists.

The second and easiest way is to go to GoogleMaps and type in your business name, followed by a city and state search box. In most cases, your listing will appear immediately.

How do Google Places evaluate local listings?

Naturally, you want your listing to stand out from your competition. So a savvy business owner should try to do something to get a local listing for their particular product or service classification. To get better rankings you first need to understand Google’s ranking procedure.

Google tops the local business listing using a variety of factors, the main determinants of which are:

Rating Star Rating – Get the total number of stars from all reviews and then divide by the total of reviews, this is your overall rating score, which can be anywhere from 1 to 5.

The total number of reviews – the larger the sample, the higher your ranking will be compared to your competitors, with similar overall star ratings.

How to get Google Places review stars on your list?

Now that you have a clear idea of ​​how Google Places works and the overall benefits, it’s time to give some important advice; Once you’ve got 5 reviews or a list of your Google Places where red stars appear – this is the threshold beyond which you should qualify for stars.

When red stars appear next to your list, it results in your list is different from other lists that have no stars. Having a star in all of this means that Google users have reviewed your business and the result is that more people are clicking your Google Places link.

How do I get more Google Places reviews?

If you don’t have 5 stars on your Google, you should get more reviews. Expecting to try out organically can take years. The easiest and quickest way is to politely address your customers and clients. You can do this in person, or just send an email. You can also get users to leave these reviews by doing so, as well as leaving a link to your Google Places page on your Facebook and Twitter pages.

Most of your loyal customers will be happy to help and probably have no idea that Google Places existed and your business had a listing. All they need is friendly nudity and reminder.

Warning for review request

Here’s another important tip: Never ask users to write a good review; Instead, just ask for their honest feedback, and many people will happily share what they think about your business, and chances are you’re pretty happy with the results.

We hope this article is helpful and demonstrates some of the benefits your business has of requesting and optimizing your Google Places page.